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Return & Refund Policy

Effective Date: January 14, 2024
Last Updated: February 18, 2026

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Thank you for shopping with Sheila’s House of Style. We want you to love your purchase. If something isn’t right, please review our return policy below.

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1. Return Eligibility

 

We accept returns under the following conditions:

  • Items must be returned within 14 days of delivery.

  • Items must be unworn, unwashed, and unused.

  • Items must have original tags attached.

  • Items must be free of stains, odors, pet hair, makeup, deodorant marks, or damage.

We reserve the right to refuse returns that do not meet these requirements.

 

2. Final Sale Items

 

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items

  • Bodysuits

  • Intimates

  • Swimwear

  • Accessories

  • Gift cards

  • Promotional or discounted items marked “Final Sale”

No exceptions.

 

3. Refund Method

 

Approved returns will be issued as:

  • Store credit (default option), or

  • Refund to original payment method (if you choose to offer this — optional)

Original shipping costs are non-refundable.

Please allow 5–10 business days after we receive your return to process your refund or store credit.

 

4. Return Shipping

 

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

 

5. Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, you must contact us within 3 days of delivery at:

Email: shopsheilasstyle@gmail.com

Please include:

  • Your order number

  • Photos of the item

  • A description of the issue

We will review and resolve the issue promptly.

 

6. Exchanges

 

If you would like a different size, you must place a new order.
Due to limited inventory, we cannot guarantee availability for exchanges.

 

7. Order Cancellations

 

Orders cannot be canceled once they have been processed or shipped.

If you entered the wrong shipping address, contact us immediately. We cannot guarantee changes after an order is placed.

 

8. Lost or Stolen Packages

 

Sheila’s Style is not responsible for packages marked as delivered by the carrier.

If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

 

9. Chargebacks

 

If you initiate a chargeback without contacting us first, we reserve the right to dispute the claim and provide proof of delivery and order confirmation.

 

10. Contact Us

 

For return questions, please contact:

Sheila’s House of Style
shopsheilasstyle@gmail.com

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